Q: Forgot your e-GGRT User ID?
A: If you have forgotten your e-GGRT User ID, you can retrieve it as follows:
- Click on the "Forgot your User Name" link on the e-GGRT login page.
- Enter the e-mail address you entered in the Contact Information portion of your user profile when completing your user registration, and click the SUBMIT button.
- Enter the answer to your secret question and click the SUBMIT button.
- An e-mail will be sent to the e-mail address associated with your e-GGRT account. This e-mail will provide you with your e-GGRT User ID. If you do not receive the e-mail within a few minutes, you may want to check your spam or junk mail folder.
Q: Forgot your e-GGRT Password?
A: If you have forgotten your e-GGRT password, or think you may be using an incorrect password, you can reset it as follows:
- Click on the "Forgot your Password" link on the e-GGRT login page.
- Enter your e-GGRT User ID and click the SUBMIT button.
- Enter the answer to your secret security question and click the SUBMIT button.
- An e-mail with a single-use password will be sent to the e-mail address associated with your e-GGRT account. If you do not receive the e-mail within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to login to e-GGRT. Once you have logged in, you will be required to change your password.
Q: Expired e-GGRT Passworda? "Your password has expired"
A: If you attempt to login to e-GGRT, and a message indicates that your e-GGRT password has expired, you will be presented with the Change My Password screen, which will allow you to reset your password. Your new password must be at least 8 characters long and contain at least one number, but may not start with a number. Do not use spaces or symbols in your password. Your User Name should not be part of your password.
Q: Locked E-GGRT Account? "Your account is locked"
A: If you attempt to login to e-GGRT, and an error message indicates that your e-GGRT user account is locked contact the e-GGRT Help desk by e-mail at GHGMRR@epa.gov or by phone at